FAQ (Frequently Asked Questions)
Q. What happens if our flight is delayed?
A. If you are no longer able to fit the tour into your schedule due to a flight delay. We will refund any money paid in advance.
Q. What happens if I want to cancel my booking?
A. Any bookings paid in advance are beneficial to both of us as we need to make preparations in advance to make space and resources available to you. If you cancel within the last 48 hours, we will charge a $25 euro cancellation fee. If you do not show up at the meeting point and your flight was not delayed, we will charge you 100% of the fee.
Q. Is this a private tour or am I grouped with others?
A. 99% of the time, these are private tours. If for any reason, we have another person or couple with the exact flight times or schedule as you then we will discuss ahead of time with you before your confirmation if you are willing to have them be with you on the tour.
Q. What if I can’t say exactly what time I can meet because of customs or other delays outside of my control?
A. We recommend that you give us your flight information so we can also estimate your time of arrival and include getting past controls and into the main lobby at the meeting point. We are relatively flexible on a precise time and will wait around for reasonable period of time. However, we ask that you come directly to the meeting point if you are running behind or close to the time and not stop for shopping, eating, etc. You can mention your extra needs or wants to the guide if you feel you need some extra time for some drinks, snacks, etc.
Q. What should I do with my bags?
A. If you are continuing on with a flight on the same day, generally the airlines will still have control of your checked-in baggage. Should you have any extra bags with you, we will have some room for baggage in the vehicle, however if this does not fit then we will recommend you put your bags in a secured locker at the airport until you return from the tour.
Q. Can I customize my tour?
A. Yes, we can work with you to customize the tour to your needs and timeframes. We ask that you contact us before you make your booking so can discuss and confirm the plans.